Returns & Warranty

At Dimensional Effects, we strive to meet the needs of our customers in a timely manner. Please review our returns and exchanges policies, which may change at any time:

Damaged or Defective Products

If your product arrives damaged due to manufacturing defects we will fix or replace your product at no cost to you. Please contact us within 5 business days of receiving the product at 760-727-7708 or orders@degraphics.com to request a return authorization number.

If your product arrives damaged due to a shipping company's mishandling, your shipment may be insured and we will do our best to expedite the claim and rectify the situation. While we will strive to help our clients in any way possible, we do not necessarily accept expedited shipping charges incurred in shipping out replacement products or repairs.

 

Warranty Information

Many of our products have warranties against manufacturing defects. Please contact us if you have a product that is defective at 760-727-7708 or orders@degraphics.com.

 

Other Returns & Exchanges

Graphics & Displays are provided on-demand and there is a no return policy.  However if you contact us we will be happy to keep your items in mind for other dealers wanting those products and direct them to you. .

Customer Service

Our goal is to have satisfied customers who receive products that exceed their expectations. So if you have any questions or concerns, please feel free to contact us.  Please let us know in if your order is needed for a specific show or event date so we can keep that in mind for production and shipping.

Dimensional Effects, Inc.
1235 Activity Drive Suite C
Vista, CA 92081

760-727-7708
Orders@degraphics.com